India remains the destination of choice
Analysts Forrester convinced that India will remain first choice for outsourcing deals Rosalie Marshall, 03 Dec 2007
According to Forrester, Indian providers having transformed the IT service playing field, remain a strong competitor in IT service delivery because their ability to adapt well to new market dynamics has allowed them to.
In a keynote on next-generation outsourcing at Forrester’s Services and Sourcing Forum 2007, Forrester vice president and principal analyst Stephanie Moore discussed the new IT services paradigm that formed after the Y2K problem in 2000.
“This is where the Indian vendors stepped into the equation, offering low cost but high quality service delivery that changed the rules. Now everyone has to play by the rules, whether you are IBM, Accenture or Indian vendors,” Moore said.
Service providers who provide transparency are the ones thriving today because people want to know exactly what they are paying for, said Moore. Indian vendors increased service sophistication by decoupling services from assets, which also made it difficult for providers to swindle customers, she added.
The Indian vendors improved consistent delivery by delivering high quality processes, and created an expectation among those who outsource that it is standard for system optimisation to be part of the outsourcing deal, “simply because it is more efficient and less expensive for them to deal with,” added Moore.
The delivery of lower costs is an expected outcome of all outsourcing contracts, said Moore, adding “the contracts of offshoring and outsourcing are combining and it is certainly reaching a tipping point.”
“India today is the destination of choice—in terms of the market, maturity of vendors in the market, the cost, the quality and the experience—you can’t beat India,” Moore concluded.
Although India has its challenges, it is adapting to these well, Moore explained. India is facing escalating costs and a finite pool of available senior skilled technicians. Also, anyone today working with an Indian vendor suffers up to 30 percent attrition experience, Moore said. The rupee is appreciating, even against the Euro, “so their margins are being compressed which is causing them to want to raise prices for you,” Moore added.
However, the Indian vendors are stepping up to deliver on this new IT service paradigm through introducing more automation, Moore said. “In the old days, service providers did not want automated tools because they wanted to charge for more bodies, but today they don’t have the bodies or if they do, they are getting too expensive, so they are creating their own tools and even buying them from third party vendors,” Moore said.
Indian providers are further adapting to challenges though adopting even more efficient processes, said Moore, who added that this is especially true of the global multi-nationals that need consistent processes in all countries.
Providers are also allocating large budgets for training. “Vendors like Infosys spend ten per cent of their revenue on training,” pointed out Moore.
“Tier two Indian cities are now on the maps,” added More, explaining how providers are moving from places such as Delhi, Mumbai, Bangalore to lower cost areas in India where there is cheaper labour.
Indian providers are also remaining competitive though involving customers in more advanced outsourcing partnerships, Moore explained. “Partners will not just use them for staff augmentation but to improve known processes,” said Moore. “This is one of the ways customers are getting lower overall costs and vendors are getting higher overall margins,” she added.
Finally, the providers are acting as solution accelerators, Moore said. Vendors focus on creating reusable components so they jump start future projects,” she added.
Monday, February 18, 2008
Anthony Robbins
Anthony Robbins says...
ONE. Give people more than they expect and do it cheerfully.
TWO. Marry a man/woman you love to talk to. As you get older, their conversational skills will be as important as any other.
THREE. Don't believe all you hear, spend all you have or sleep all you want.
FOUR. When you say, "I love you," mean it.
FIVE. When you say, "I'm sorry," look the person in the eye.
SIX.. Be engaged at least six months before you get married.
SEVEN. Believe in love at first sight.
EIGHT. Never laugh at anyone's dream. People who don't have dreams don't have much.
NINE. Love deeply and passionately. You might get hurt but it's the only way to live life completely.
TEN. In disagreements, fight fairly. No name calling.
ELEVEN. Don't judge people by their relatives.
TWELVE. Talk slowly but think quickly.
THIRTEEN. When someone asks you a question you don't want to answer, smile and ask, "Why do you want to know?"
FOURTEEN. Remember that great love and great achievements involve great risk.
FIFTEEN. Say "God bless you" when you hear someone sneeze.
SIXTEEN. When you lose, don't lose the lesson .
SEVENTEEN. Remember the three R's: Respect for self; Respect for others; and Responsibility for all your actions.
EIGHTEEN. Don't let a little dispute injure a great friendship.
NINETEEN. When you realize you've made a mistake, take immediate steps to correct it.
TWENTY. Smile when picking up the phone. The caller will hear it in your voice.
TWENTY-ONE. Spend some time alone.
ONE. Give people more than they expect and do it cheerfully.
TWO. Marry a man/woman you love to talk to. As you get older, their conversational skills will be as important as any other.
THREE. Don't believe all you hear, spend all you have or sleep all you want.
FOUR. When you say, "I love you," mean it.
FIVE. When you say, "I'm sorry," look the person in the eye.
SIX.. Be engaged at least six months before you get married.
SEVEN. Believe in love at first sight.
EIGHT. Never laugh at anyone's dream. People who don't have dreams don't have much.
NINE. Love deeply and passionately. You might get hurt but it's the only way to live life completely.
TEN. In disagreements, fight fairly. No name calling.
ELEVEN. Don't judge people by their relatives.
TWELVE. Talk slowly but think quickly.
THIRTEEN. When someone asks you a question you don't want to answer, smile and ask, "Why do you want to know?"
FOURTEEN. Remember that great love and great achievements involve great risk.
FIFTEEN. Say "God bless you" when you hear someone sneeze.
SIXTEEN. When you lose, don't lose the lesson .
SEVENTEEN. Remember the three R's: Respect for self; Respect for others; and Responsibility for all your actions.
EIGHTEEN. Don't let a little dispute injure a great friendship.
NINETEEN. When you realize you've made a mistake, take immediate steps to correct it.
TWENTY. Smile when picking up the phone. The caller will hear it in your voice.
TWENTY-ONE. Spend some time alone.
Shepherd and MBA
A shepherd was herding his flock in a remote pasture when suddenly a brand-new BMW advanced out of a dust cloud towards him. The driver, a young man in an Armani suit, Gucci shoes, Ray Ban sunglasses and YSL tie (Corb), leans out the window and asks the shepherd, "If I tell you exactly how many sheep you have in your flock, will you give me one?"
The shepherd looks at the man, obviously a yuppie, then looks at his peacefully grazing flock and calmly answers, "Sure. Why not?" The yuppie parks his car, whips out his Dell notebook computer, connects it to his AT&T cell phone, surfs to a NASA page on the internet, where he calls up a GPS satellite navigation system to get an exact fix on his location which he then feeds to another NASA satellite that scans the area in an ultra-high-resolution photo. The young man then opens the digital photo in Adobe Photoshop and exports it to an image processing facility in Hamburg, Germany. Within seconds, he receives an email on his Palm Pilot that the image has been processed and the data stored. He then accesses a MS-SQL database through an ODBC connected Excel spreadsheet with hundreds of complex formulas. He uploads all of this data via an email on his Blackberry and, after a few minutes, receives a response.
Finally, he prints out a full-color, 150-page report on his hi-tech, miniaturized HP LaserJet printer and finally turns to the shepherd and says, "You have exactly 1586 sheep." "That's right. Well, I guess you can take one of my sheep." says the shepherd.
He watches the young man select one of the animals and looks on amused as the young man stuffs it into the trunk of his car. Then the shepherd says to the young man, "Hey, if I can tell you exactly what your Qualification is, will you give me back my sheep?"The young man thinks about it for a second and then says, "Okay, why not?" "You're an MBA."
says the shepherd. "Wow! That's correct," says the yuppie, "but how did you guess that?"
"No guessing required." answered the shepherd. "You showed up here even though nobody called you; you want to get paid for an answer I already knew, to a question I never asked; and you don't know crap about my business. . . " ... Now give me back my dog."
The shepherd looks at the man, obviously a yuppie, then looks at his peacefully grazing flock and calmly answers, "Sure. Why not?" The yuppie parks his car, whips out his Dell notebook computer, connects it to his AT&T cell phone, surfs to a NASA page on the internet, where he calls up a GPS satellite navigation system to get an exact fix on his location which he then feeds to another NASA satellite that scans the area in an ultra-high-resolution photo. The young man then opens the digital photo in Adobe Photoshop and exports it to an image processing facility in Hamburg, Germany. Within seconds, he receives an email on his Palm Pilot that the image has been processed and the data stored. He then accesses a MS-SQL database through an ODBC connected Excel spreadsheet with hundreds of complex formulas. He uploads all of this data via an email on his Blackberry and, after a few minutes, receives a response.
Finally, he prints out a full-color, 150-page report on his hi-tech, miniaturized HP LaserJet printer and finally turns to the shepherd and says, "You have exactly 1586 sheep." "That's right. Well, I guess you can take one of my sheep." says the shepherd.
He watches the young man select one of the animals and looks on amused as the young man stuffs it into the trunk of his car. Then the shepherd says to the young man, "Hey, if I can tell you exactly what your Qualification is, will you give me back my sheep?"The young man thinks about it for a second and then says, "Okay, why not?" "You're an MBA."
says the shepherd. "Wow! That's correct," says the yuppie, "but how did you guess that?"
"No guessing required." answered the shepherd. "You showed up here even though nobody called you; you want to get paid for an answer I already knew, to a question I never asked; and you don't know crap about my business. . . " ... Now give me back my dog."
Subscribe to:
Posts (Atom)
